Question 1

When and how will we receive our images?

Accepted Answer

Within 48 hours of your session, you will receive an online proofing gallery of lightly processed images to review and select your favorites. Once your selections are made, your fully edited gallery will be delivered within approximately 3 weeks.
Your final images will be delivered through an online gallery, ready for download.

Question 2

What if I would like additional images beyond what is included?

Accepted Answer

Additional high resolution digital images are available for purchase at the following rates:
• $25 per image
• 5 images for $115
• 10 images for $215
• 20 images for $395

Question 3

Can I receive the unedited or RAW images?

Accepted Answer

No. Unedited or RAW images are not released. This follows industry standards and ensures all images delivered reflect my editing style and quality. If you would like additional images, they may be purchased at the rates listed above.

Question 4

Can I print the images on my own?

Accepted Answer

Yes. Once downloaded, you may print your images wherever you choose. Please note that I can only guarantee color and print quality for products purchased through me. If you choose to print on your own, I recommend mpix.com, as big-box retailers often alter colors during printing.

Question 5

How long are my images available for download?

Accepted Answer

Your final gallery will be available for download for 30 days. After that, images are archived for one year. Clients are responsible for backing up all downloaded images.
If you need your gallery reactivated within that one year period, I am happy to re-upload it for one additional week at no charge. After that, extended access is available for $20 per week.

Question 6

What if it’s been over a year since my session?

Accepted Answer

I guarantee online gallery access and archived images for one year after your session. That said, I do my best to maintain long-term backups whenever possible.
If it has been over a year, you are welcome to reach out to see if I am able to locate your edited images. While I cannot guarantee availability past that time frame, I am happy to check.
If your images are located, there is a $20 re-upload fee to cover the time needed to retrieve and restore files from long term storage.

Eternal Images LLC

Below you’ll find answers to the most common questions about sessions, image delivery, and planning. If you don’t see your question listed, feel free to reach out anytime. I’m always happy to help.

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Get in Touch

Eternal Images LLC

Below you’ll find answers to the most common questions about sessions, image delivery, and planning. If you don’t see your question listed, feel free to reach out anytime. I’m always happy to help.

​

Follow me on Instagram

Get in Touch